FAQ

• Can I change the code on my keypad?

  Yes, click here to find your keypad and detailed instructions on how to reset your code. If your keypad is not pictured, call our Service Department.

• Is there a troubleshooting guide for my Overhead Door^TM operator on the website?

  There are too many types and models of door operators to list them here. Please feel free to contact our parts department for further assistance: 800-442-4426.

• What type of operators do you have?

  Check the Residential Garage Door Openers section of our website.

• I think I need a new receiver for my garage door opener. Is this a do-it-yourself project?

  If you are comfortable working from a ladder, it may be possible to replace your receiver and transmitters yourself. There are a few exceptions, so please call one of our showrooms for up-to-date information.

• Do you take credit cards or personal checks?

  Sure. We gladly accept cash, checks, and Mastercard, Visa, Discover, and American Express credit cards.

• Do the technicians carry the parts I may need on their trucks?

  Our service trucks stock a large number of parts for all brand of equipment. It is quite possible that we will have the part you need without making a second trip.

• I know you give free estimates on new/replacement doors and openers. How about estimates on service?

  Due to the fact that service and repair work involves a site inspection by a qualified field technician, we do charge a minimum service fee to diagnose equipment problems.

• My transmitter will open the door, but when I try to close the door, it only goes about 6 inches and then reverses. What is wrong?

  There are a few possible problems that might prevent your door from closing after you have opened it. Most commonly, the photocells are out of alignment, or there is an obstruction in the way of the photocell safety beam.

• How do I reset my operator?

  Although most operators do not have a reset button on them, it sometimes helps to unplug the unit, wait 60 seconds, and plug it back in (sometimes, this will allow the internal computer chip to re-cycle itself).

• What is included in a Preventative Maintenance Special?

  The Preventative Maintenance Special includes complete inspection and lubrication of all moving parts (i.e., springs, rollers, hinges, cables, pulleys, drive mechanisms) on up to two single car doors or one double car door and the attached motor operators. Also included are any adjustments needed and tightening of any loose hardware. Replacement parts and accessories are available at an additional cost.

• What is your Warranty?

  New doors and motor operators are covered by a minimum one-year warranty on material and workmanship. Several doors and operators have extended material warranties beyond the first year. Service and repair work warranties are 90 days on parts and 30 days on labor.

• Can I talk to a salesperson?

  Sure. All our showrooms have experienced and knowledgeable salespeople waiting to answer your calls.

• What kind of doors and operators do you repair?

  We repair all brands of doors and motor operators, including residential and commercial entry doors.

• Can I buy a new clicker/remote at the shop?

  Yes. Our showrooms carry an extensive selection of transmitters for garage door openers. If your transmitter is no longer supported by the original equipment manufacturer, we can usually provide an after-market alternative.

• Will you mail a new remote to me?

  Sure. We can ship a new transmitter (or any other parts) to any address.

• How qualified and trained are your service technicians?

  Our service technicians are highly-trained professionals who are employed exclusively by us (we don't use "subs"- we only use our own employees).

• I'm thinking of building a new home. When should I contact you?

  The sooner, the better. We can help you select which products are best for you and help you with the dimensions.